Privacy Policy

1. Data Controller
The data controller for the processing of your personal data is the company operating Marmar-Copenhagen.com.

2. Information We Collect
We collect information you provide directly when you:

  • Create a customer account
  • Make a purchase online
  • Subscribe to our newsletter
  • Contact our customer service
  • Participate in competitions or surveys

3. Types of Data Processed
The categories of personal data we process include:

  • Name and contact details
  • Shipping and billing address
  • Payment information (encrypted)
  • Order history and preferences
  • Communication records
  • Technical data (IP address, browser type)

4. Purposes of Processing
Your data is used for the following purposes:

  • Order processing and delivery
  • Customer service and support
  • Marketing communications (with consent)
  • Website improvement and analytics
  • Legal compliance

5. Legal Basis
Processing is based on:

  • Contract performance for your orders
  • Legal requirements for record keeping
  • Your consent for marketing activities
  • Legitimate interests for website security

6. Data Sharing
We may share your data with:

  • Payment service providers
  • Shipping and logistics partners
  • IT and analytics service providers
  • Marketing platforms (with consent)
  • Legal authorities when required

7. Data Retention
We retain your data for:

  • Active customer accounts: 3 years after last activity
  • Order information: 5 years for accounting purposes
  • Marketing consent: Until withdrawal
  • Cookies: Maximum 13 months

8. Your Rights
You have the right to:

  • Access your personal data
  • Rectify inaccurate information
  • Erase your data (“right to be forgotten”)
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent

9. Cookies and Tracking
Our website uses cookies for:

  • Essential website functionality
  • User preference storage
  • Analytics and performance
  • Marketing and advertising

10. Data Security
We implement appropriate security measures:

  • SSL encryption for data transmission
  • Secure server infrastructure
  • Access controls and authentication
  • Regular security assessments

11. International Transfers
Your data may be transferred outside the EU/EEA. We ensure adequate protection through:

  • EU Standard Contractual Clauses
  • Privacy Shield certification (where applicable)
  • Binding corporate rules

12. Children’s Privacy
Our website is not intended for children under 16. We do not knowingly collect data from children under 16.

13. Contact Information
For data protection inquiries, please use the contact form on our website. We aim to respond within 30 days.

14. Complaints
You have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet).

15. Policy Updates
We may update this policy. The current version is always available on our website. Continued use constitutes acceptance of changes.

16. Third-Party Links
Our website may contain links to third-party sites. This policy does not apply to those sites.