Shipping & Delivery

Shipping Options

We offer several shipping methods to ensure your order arrives safely and promptly:

Standard Shipping

  • Delivery time: 3-7 business days
  • Cost: €6.90 – Free on orders over €150
  • Includes tracking and basic insurance
  • Handling time: 1-2 business days

Express Shipping

  • Delivery time: 2-3 business days
  • Cost: €19.90
  • Order before 2 PM CET for same-day processing
  • Priority handling and enhanced tracking

International Shipping

  • Delivery time: 7-15 business days depending on destination
  • Shipping costs calculated at checkout
  • Customs duties and import taxes may apply
  • Full tracking available

Order Processing

Processing Time
All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

Order Tracking
Once your order ships, you’ll receive a confirmation email with:

  • Tracking number
  • Carrier information
  • Estimated delivery date
  • Link to track your package

Shipping Destinations

We currently ship to:

  • All European Union countries
  • United Kingdom
  • Switzerland
  • Norway
  • Selected international destinations

Important Information

Shipping Address
Please ensure your shipping address is correct and complete. We cannot modify addresses once an order is shipped.

Delivery Issues
If you experience any delivery issues:

  • Check your tracking information first
  • Contact the carrier directly
  • Reach out to our customer service if unresolved

Undeliverable Packages
Packages that cannot be delivered will be returned to us. We will contact you to arrange reshipment (additional fees may apply).

International Orders

Customs & Duties
International customers are responsible for:

  • All customs fees
  • Import duties
  • Taxes imposed by their country
  • Any additional handling charges

Delivery Times
International delivery times may vary due to:

  • Customs processing
  • Local postal services
  • Weather conditions
  • Peak seasons

Special Notes

Signature Required
Orders over €200 require signature upon delivery for security purposes.

Multiple Shipments
Large orders may be shipped in multiple packages. You will receive separate tracking numbers for each shipment.

Sustainable Packaging
All orders are shipped in:

  • Recycled cardboard boxes
  • Biodegradable protective materials
  • FSC-certified paper materials

Holiday Seasons
During peak seasons, please allow additional processing and delivery time.

Lost Packages
If your package hasn’t arrived within the estimated timeframe:

  • Contact us after 14 days for EU orders
  • Contact us after 30 days for international orders

Need Help?
For shipping-related questions, contact us through our website contact form. Please include your order number for faster assistance.